PRIVACY POLICY
Welcome to the Maxwood Furniture, Inc. family of brands (collectively, “we,” “us,” or “Maxwood”). We are committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us.
Summary
This Privacy Policy (or “Policy”) applies to the information we collect from you through your use of this website, the purchase of our products, and your interactions with us, including through email, text, and other communications (collectively, the “Services”).
The purpose of this Privacy Policy is to let you know how we collect, use, store, share, retain, transfer and process personal data about you when providing our Services. This Policy also describes your choices and rights with respect to your information and how to exercise those rights.
We may amend this Policy from time to time. We encourage you to review this Policy periodically, as changes will be posted on this page. If we make any material changes to this Policy, we will provide a prominent notice. If you do not agree with this Policy, you should not use our website, products or services.
Our Collection and Use of Personal Information
“Personal Information” is information that directly or indirectly identifies, describes, relates to, is reasonable capable of being associated with, or can reasonably link to a particular consumer or household. The types and categories of Personal Information we collect and we obtain it is described below.
Personal Information you provide to us
The Personal Information we collect from you through the use of our Services may include:
For account registration: When you create or register for an account associated with our Services, we may collect identifiers including your name, address (such as home address, work address, or other address), company name, email, phone number, and other contact information you provide us with.
For order fulfillment: To receive payment for and manage your orders, we may collect certain customer records and payment information including your name, address, contact (phone and email), and related payment information, such as the payment method and card information you use in connection with the Services.
For customer service: When you contact us through our call number or communicate with us online through our chat tool or email, we may collect the information provided to us through those communications, including name, email, phone number, online transcripts, order details, and related information.
For promotions: When you sign up to receive information about our special offers and related marketing notices, you provide us with your name, email, and any other required information.
Personal Information automatically collected when you visit our website
When you use our website, we automatically collect information that may be linked to you personally. We may collect this information through cookies and other automated collection technologies, such as web beacons or tags and scripts, that are set either by us or third parties to enhance your experience and gather information about your interaction with our Services. This collected data may include, for example:
Usage data: When you use our Services, we may collect the dates and times that you visit our websites, the page you view, your browser type, and the number of clicks on our websites.
Device data: Depending on how you access our Services, we may collect information about the devices you used, such as IP address, device type, device ID, operating system, and other user - agent information (which is automatically sent by your web browser and may include information about your device).
We may combine this data with other information we collect about you. Please see the Cookies and Other Tracking Technologies section below for more information about cookies and other automatic collection technologies and how we use them.
Information we collect from other sources
We also receive information about you from third-party sources (“Service Providers”) and may combine that information we collect directly from you. For example, we may obtain information about you from Service Providers that we engage to perform services on our behalf, such as payment processors, marketing automation platforms, analytics providers, and security and anti-fraud services. We may use this information to fulfill orders you have placed with us through another retailer, to improve the quality or experience of our Services, and to prevent fraud.
Please note that the terms of use and privacy policy of a Service Provider may apply in certain circumstances. For example, our payment processor maintains its own terms of use and privacy notice, which are available at checkout. However, to the extent any personal information collected from you is combined with or stored with information that We collect from our Services, the combined data is subject to this Privacy Policy.
Other Uses of your Personal Information
In addition to the uses described above, we may process your Personal Information for the following purposes:
To provide our Services, including the fulfillment of orders.
To administer a contest, promotion, survey, or other feature of the Services.
To contact you with updates about our Services.
To carry out our obligations and enforce our rights arising from any contracts entered between you and us, including our Terms and Conditions and any other applicable terms, conditions, or conditions for billing and collection.
To comply with applicable laws, regulations, law enforcement, government orders, or our policies.
For any other purpose for which you provide it or with your consent.
SMS/MMS Mobile Messaging Marketing Program
We respect your privacy. If you provide us with information to contact you via text message, we will only use that information to transmit mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION TO ANY THIRD PARTY. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.
How We Share Information
We do not sell any personal information. We may, however, disclose Personal Information that we collect or you provide as described in the table below. Please note that, to help us perform the business and commercial purposes listed under the table, we may share your Personal Information with:
Our Organization: We may share Personal Information with our affiliates and related companies corresponding to our family of brands in order to provide you with the requested Services.
Our Service Providers: We engage Service Providers to perform services on our behalf for business or commercial purposes, namely to fulfill orders, deliver packages, send postal mail and email, analyze data, support marketing activities, provide search results and links (including paid listings and links), and process payments.
Another Business: In the event that we are acquired by, merge with, or otherwise combine with another company, Personal Information is generally transferred as one of the business assets.
Legal Entities: We may need to disclose your Personal Information to a third party to carry out our obligations and enforce our rights arising from any contracts entered between you and us, including our Terms and Conditions and any other applicable terms, conditions, or conditions for billing and collection. Similarly, disclosure may be necessary to comply with applicable laws, regulations, law enforcement, government orders, or our policies.
Personal Information Category
Source Category
Business or Commercial Purpose
Identifiers such as a name, mailing address, email address, telephone number, other contact information, IP address, or other similar identifiers.
Collected from or provided by you when you complete forms, make purchases, communicate with us, or otherwise engage with our Services.
Provided by third parties through which you purchase our products.
Service Providers, including data brokers and social media services like Meta or Pinterest.
Complete your request to sign you up for our emails and send updates.
Fulfill your request for account registration, including to create and manage it.
Process your orders and complete transaction.
Provide you with customer support, manage deliveries, and answer your questions.
Handle and resolve warranty claims.
Send promotions and special offers via email.
Respond to your reviews, comments, or other feedback.
Protect the security of our website, businesses, and Services.
Comply with legal obligations, regulations, and related laws.
Commercial information, including records of products purchased or other purchasing tendencies.
Collected from or provided by you when you complete forms, make purchases, communicate with us, or otherwise engage with our Services.
Provided by third parties through which you purchase our products.
Fulfill orders of our products made through third parties.
Provide you with customer support, manage deliveries, and answer your questions.
Handle and resolve warranty claims.
Send promotions and special offers via email.
Respond to your reviews, comments, or other feedback.
Protect the security of our website, businesses, and Services.
Comply with legal obligations, regulations, and related laws.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet web site, application, or advertisement.
Collected from or provided by you when you complete forms, make purchases, communicate with us, or otherwise engage with our Services.
Send promotions and special offers via email.
Respond to your reviews, comments, or other feedback.
Protect the security of our website, businesses, and Services.
Comply with legal obligations, regulations, and related laws.
How Long We Retain Your Information
We keep the categories of Personal Information described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain Personal Information. At the end of the retention period, Personal Information will be deleted, destroyed, or deidentified.
Cookies and Other Tracking Technologies
As with many websites, our Services include websites that use cookies, trackers, and pixels. A cookie is a small data file that is stored on a user’s computer. When you visit our websites, one or more cookies may be sent to your computer or other device. We may also use cookies in emails that you receive from us. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same website at a later date the cookie information is still available. Generally, we use cookies to improve the quality of our service when you visit our website and other websites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our websites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.
Certain of our Service Providers may use cookies, trackers, or pixels to collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other Service Providers. However, we respect your right to choose whether to be included in such uses, and you opt out of them. In addition, some Service Providers may work with third parties who may use cookies, trackers, or pixels to collect information to tailor advertising for you and others elsewhere on the Internet. These third parties do not have access to any contact information about you, although they may receive information that could be considered Personal Information. If you would like to opt out of accepting cookies altogether, you can set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our websites or other Services may not work if you delete or disable cookies.
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. Our systems do not recognize “Do Not Track” signals, but several of these third-party companies who utilize these cookies or beacons on our websites enable you to opt out of this behavioral advertising. To learn more about these companies or the opt-out tools available to you:
You can visit http://www.networkadvertising.org/.
We also provide opt-out tools that you may access using the following links:
To opt out via email, please contact OpenSend directly at privacy@opensend.com.
Your State Privacy Rights
Your Rights and Choices
Depending on your state of residency, you may have the following rights with regard to your personal information:
Access and data portability: You have the right to access your Personal Information we have about you and to be provided with a copy of your Personal Information.
Correction: You may request that we correct Personal Information that is inaccurate or outdated.
Deletion: You may request that your Personal Information be permanently erased or deleted.
Opt Out of Using Personal Information for Targeted Advertising, Profiling, and Sales: You may request that we do not use your Personal Information for these purposes.
Right to withdraw consent: If you have given us consent to collect or process your Personal Information, you may withdraw that consent at any time.
The Right to Non-Discrimination: We may not discriminate against you if you exercise your privacy rights.
The sections under Our Collection and Use of Personal Information describe the categories of Personal Information we have collected or shared in the preceding 12 months.
California Privacy Rights – “Shine the Light”
Pursuant to Section 1798.83 of California Civil Code, a California resident with whom we have established a business relationship has the right to request from us certain information with respect to the types of personally identifiable information we have shared with third parties for direct marketing purposes by such third parties, and the identities of the third parties with whom we have shared information during the immediately preceding calendar year. All requests for such information must be in writing and sent to us using any of the channels outlined in the Contact Us section below.
Exercising Your Rights
If you are a resident of a state that provides for the rights described above, you can exercise any of your rights described in the previous section, or appeal our decision with respect to your request, by contacting us through any of the channels outlined in the Contact Us section of this Privacy Policy. You may opt out of processing for targeted advertising through the opt-out mechanisms provided under the Cookies and Other Technologies section or by using any of the channels outlined in the Contact Us section below.
International Data Transfers
We are a United States company and our websites and systems are operated on servers located in the United States. If you are located in Canada, the European Union, or any other region outside the United States, please be aware that the personal information we collect will be transferred to and processed in the United States.
When we handle personal information of individuals in Canada, we remain responsible for that information and ensure it receives a comparable level of protection while it is processed abroad. We do this through contractual commitments, technical safeguards, and internal policies designed to protect your information from unauthorized access, disclosure, or use.
By submitting your personal information or using our website, you consent to this transfer and processing in the United States and understand that it may be subject to U.S. laws. You may contact us at any time to request access to or correction of your information, or to ask questions about how we protect your personal data across borders, using any of the channels outlined in the How to Contact Us section below.
The sections under Our Collection and Use of Personal Information describe the categories of Personal Information we have collected or shared in the preceding 12 months.
Security
Information security is critical to our business. We will take reasonable steps to protect your Personal Information in our possession from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We are committed to processing your data in a secure manner and have put in place specific technical and organizational measures to prevent the personal information we hold from being accidentally or deliberately compromised. Please be aware that these protection tools do not necessarily protect information that is not collected through our websites, such as information provided to us by email. We also conduct information risk assessments, we ensure that our staff understands the importance of protecting personal data, and we are responsible for managing access rights within the company.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
Children’s Privacy
We do not knowingly collect or solicit personal information from children under age 13 without parental consent, unless permitted by law. If we become aware that we have collected personal information from children under the age of 13 without parental consent (or as permitted by law), we will delete it. If you believe that a child may have provided us with personal information without such parental consent, please contact us at customercare@maxwoodfurniture.com.
Contact Us
To help us improve this Policy and our privacy practices, we welcome user feedback. If you need us for any reason in relation to this Policy—including to enforce your rights, ask us questions, or provide comments—please feel free to contact us through any of the channels listed below.
Regular Mail
Maxwood Furniture
125 Fairchild Street, Suite 300
Charleston, SC 29492
This Privacy Policy is effective as of October 30, 2025
