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Terms of Service

Last updated January 8, 2025

ACCEPTANCE OF TERMS OF SERVICES

These terms of service are entered into by and between You and Maxwood Furniture, Inc. (together with its affiliates, brands, and subsidiaries, including Bunk Beds for Adults, Plank+Beam®, Max & Lily®, Maxtrix® and Jackpot! Kids Furniture™, “Company,” “we,” or “us“). The following terms of service, together with any documents they expressly incorporate by reference (collectively, the “Terms”), govern your access to and use of this website, including any content, functionality, and services offered on or the website (the “Website”), as well as any purchases made from the Company.

Please read the Terms carefully before you start to use the Website or before making a purchase. By using the Website or making a purchase, you accept and agree to be bound and abide by these Terms and our Privacy Policy, found at bunkbedsforadults.com/policies/privacy-policy, incorporated herein by reference.

This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the eligibility requirements. If you do not meet these requirements, you must not access or use the Website.

CHANGES TO THE TERMS

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter.

Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

BEST VALUE

At Bunk Beds for Adults, our mission is to offer great quality furniture at an exceptional value. Our products are sold across a variety of platforms, and because of this, prices can fluctuate frequently. When you shop on Bunk Beds for Adults, you are purchasing directly from the manufacturer, giving you access to all styles, expert advice, and customer service. While we are unable to price match with other platforms, we monitor pricing continuously and go above and beyond to offer the best value directly on BunkBedsforAdults.com.

Be sure to sign up for our newsletter to get updates on deals and sales and everything new from Bunk Beds for Adults.

PAYMENTS

Payment is taken at the time orders are submitted.

ORDER ERRORS OR DAMAGED SHIPPING

Our warehouse crew will have packed your order appropriately for freight shipment, but accidents can occasionally happen during shipping or freight transit. Please inspect each piece of your shipment upon receipt.
In the event of any damaged or missing items; please retain all items, make a note on the delivery receipt if applicable and and take a photo of the damage. Then please contact us for assistance to quickly and easily resolve anything that may have gone wrong.

Items or parts damaged during transit will be repaired or replaced without charge. Any decision to repair or replace an item is at the sole discretion of Maxwood Furniture, Inc.

MISSING OR DAMAGED PARTS

All claims for missing or damaged parts must be submitted within 30 days of order delivery. All claims for missing orders confirmed delivered by FedEx, must be reported within 14 days of tracked delivery date.

UNDELIVERABLE AND REFUSED DELIVERIES

Ground packages generally do not require a delivery signature; freight shipments require an adult to be present to receive, inspect and sign for the delivery.
Undeliverable, missed or refused deliveries that are returned to our warehouse, but rescheduled for delivery may incur additional applicable shipping or freight charges.
Deliveries refused or not scheduled for re-delivery within 10 days of notification will be considered abandoned and returned to our facility without refunds or credits. 

RETURNS

If a return is necessary; returns of new, unused, unassembled, and undamaged items can be accepted within 30 days.

Returned items must be shipped via the same freight carrier & service by which they were delivered. (Many furniture items cannot be shipped via UPS ground, FedEx Ground or USPS.) Original packaging is preferred but if that is no longer available, please ensure that the item is packaged properly to prevent damage during return freight transit.

Upon receipt of returned items item in good, undamaged, re-sellable condition; a refund will be issued.

Mattresses are final sale and cannot be returned.

ORDER CHANGES AND CANCELLATIONS

We will make every effort to accommodate changes and/or cancellations, but due to our fast shipping and processing times, not all requests can be completed. To request an order change or cancellation, please email us at customercare@bunkbedsforadults.com.

Orders that have begun processing in the warehouse or have been shipped cannot be changed or canceled.  Changes include but are not limited to: item color, item size, shipping address, etc.

Any changes to address while orders are in transit may incur administrative or rerouting fees.

REFUNDS

Refunds will be processed within 5 days of order cancellation for unshipped orders. Refunds for returned items will be dispersed within 5-7 days of our receiving the merchandise, provided items are received in good condition as determined by Maxwood Furniture, Inc. Additional shipping and restocking fees may apply.

Refunds can not be issued for cancellations due to delivery or transportation delays.

Certain items cannot be refunded such as: including clearance items, final sale items, gift cards, gift certificates, items that have been personalized, and items clearly marked as “non-returnable,” such as products sold as “Warehouse Deals.”

Refunds will be applied to the same credit card, debit card, or other form of payment used in the original transaction.

SALE ITEMS

All SALE items are Final. Sale items may not be returned, exchanged or refunded. 

*Only 1 discount code can be applied at a time

PRICE MATCHING

Bunk Beds for Adults does not offer price-matching.

VARIATIONS

Please note that since devices, computers and displays can vary and be calibrated differently, finish colors viewed online may differ from the actual product. Samples are available so that you can see finish colors.
Wood is unique, variations in grain, color, fit & finish are normal and to be expected. Wood is porous and will expand and contract due to humidity changes in the home. Changes in temperature or humidity can cause joints to open & close and/or wood to warp and crack. Extreme changes may also cause moisture to become trapped under the finish and cause cracking & peeling. As wood expands and contracts it may cause cracking in the joints of painted furniture which is considered normal and unavoidable. Replacement parts are available on a case by case basis.

ERRORS AND INACCURACIES

Best efforts are made to ensure accuracy of information and prices on our website, promotional materials and communications. However, Bunk Beds for Adults and Maxwood Furniture, Inc. reserve the right to amend any pricing, typographical and/or human or technical errors on our website or materials. Errors discovered in items which have been ordered will be communicated as soon as possible along with the option of reconfirming an order at the correct price or canceling it. If we are unable to contact a customer regarding an error, we will treat the order as canceled.

PROCESSING

Once we receive your order, it typically takes an estimated 2 to 5 business days* for processing, picking & packing before it ships from our warehouse in South Carolina. A text or email shipping notification is sent when your order ships.
Delivery options do not include assembly service.

Bunk Beds for Adults delivers anywhere within the contingent United States. Orders typically ship FedEx.

*Holiday and sale promotion periods can get busy. Due to higher order volume during these times, it may take extra time to process and prepare your order.

TAXES

Regarding sales tax for orders shipping to AL & TX:
The seller will collect the simplified sellers use tax on taxable transactions delivered into Alabama and Texas. The tax will be remitted on the customers behalf to the Alabama Department of Revenue or the Texas Comptroller. The seller’s program account number for AL is SSU-R011567814 and for TX is 3-20710-6167-8.

SHIPPING

Please allow approximately 2-5 business days for your order to be processed and prepared. Once it is ready, orders ship Standard Ground. Transit time will vary based on shipping destination (the further from our warehouse in South Carolina, the longer it will take).

Tracking information will be provided once your order ships. Upon receipt, please carefully inspect all boxes & notate any damage.

Because Bunk Beds for Adults products are made from solid woods, boxes are large and can be heavy. For this reason, we recommend having two adults to move boxes into the home.

COMPLIANCE

Please contact CPSIACERTS@maxwoodfurniture.com for a copy of applicable CPCs.”

INTELLECTUAL PROPERTY RIGHTS

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website. You must not:

  • Modify copies of any materials from this site.

  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.

  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

TRADEMARK

The Company name, the Company logo, the Company’s slogans/taglines, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

PROHIBITED USES

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to use the Website:

  • In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).

  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).

  • To access, review, or exfiltrate personal information of any other individuals.

Additionally, you agree not to:

  • Use the Website or information and/or content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies the Company endorsement, partnership or otherwise misleads others as to your affiliation with the Company.

  • Post, upload, publish, submit or transmit any information and/or content that is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive.

  • Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website.

  • Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.

  • Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms, without our prior written consent.

  • Use any device, software, or routine that interferes with the proper working of the Website.

  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

  • Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Website.

  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.

  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

  • Otherwise attempt to interfere with the proper working of the Website.

MONITORING AND ENFORCEMENT; TERMINATION

We have the right to:

  • Terminate or suspend your access to all or part of the Website for any or no reason, including without limitation, any violation of these Terms.

  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.

CHANGES TO THE WEBSITE

We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, any use of the Website’s content, services, and products other than as expressly authorized in these Terms, your violation of any law or regulation, or your use of any information obtained from the Website.

GOVERNING LAW AND JURISDICTION

All matters relating to the Website and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of South Carolina without giving effect to any choice or conflict of law provision or rule (whether of the State of South Carolina or any other jurisdiction).

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of South Carolina. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

JURY TRIAL WAIVER

You and the Company knowingly, intentionally, irrevocably and unconditionally waive any and all right to a trial by jury in any litigation arising out of or concerning these Terms or any other related document or related obligation.

ARBITRATION

At Company’s sole discretion, it may require You to submit any disputes arising from these Terms or use of the Website, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying South Carolina law.

WAIVER AND SEVERABILITY

No waiver by the Company of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

ENTIRE AGREEMENT

The Terms and our Privacy Policy constitute the sole and entire agreement between you and Company regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

SMS/MMS MOBILE MESSAGING MARKETING PROGRAM

Maxwood Furniture/Bunk Beds for Adults (hereinafter, “We,” “Us,” “Our”) offers a mobile messaging program (the “Program”), which is subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”).  By opting into or participating in any of our Programs, you accept and agree to these terms and.  This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt-In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program.  By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”).  Message and data rates may apply.

User Opt-Out:  If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program.  You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify:  If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number.  You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number.  This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at customercare@bunkbedsforadults.com.  Please note that the use of this email address is not an acceptable method of opting out of the program.  Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control.

Participant Requirements:  You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.