FREQUENTLY
ASKED QUESTIONS
Can't find what you're looking for? The Dream Team is more than happy to help with everything from order processing, to shipping, and everything else Bunk Beds for Adults related.
Do you offer design or space planning advice?
Yes! Our complimentary design services are available by live online chat or email from Monday-Friday, 9am-5pm EST.
What is the cost of shipping?
Currently, all orders ship FREE!
How long does it take to receive my order once I place it?
Once your order is placed, please allow approximately 2-5 business days for your order to be processed and prepared. Orders will be ready to ship when all items in your order are available.
Orders placed during holidays and promotional periods may take longer to be processed due to higher order volume.
Can I request to hold my order for a later delivery date?
We’ll do our best to accommodate hold requests, but they can’t be guaranteed due to how quickly orders are processed in our warehouse.
I received my order and a piece is damaged or missing.
If your item arrives damaged or you are missing a piece, we're here to help. Please complete a replacement form on our website and our customer service team will work with you to arrange for necessary replacement parts.
All claims for missing or damaged parts must be submitted within 30 days of order delivery.
All claims for missing orders confirmed delivered by FedEx, must be reported within 14 days of tracked delivery date.
I need assembly assistance.
Bunk Beds for Adults furniture requires assembly and comes with easy-to-follow instructions as well as all of the hardware needed. A hex wrench is included, but you may prefer to use a screwdriver or power drill. Power drills should be set to a low setting to prevent damage to the wood or strip any cross dowels, bolt nuts or metal inserts.
Prefer to have a professional assemble your furniture? When you purchase from us you will receive a 15% off coupon for Angi assembly services, our gift to you!
If you need further assistance, please chat with us or email us at customercare@bunkbedsforadults.com.
Do I need a Bunkie board or box spring with a Bunk Beds for Adults mattress?
No, our mattresses are designed to offer the comfort and support you need without requiring a Bunkie board or box spring.
Do your mattresses contain fiberglass?
No, our mattresses include a safe, fire-retardant liner that is made without fiberglass or harmful chemicals.
Are your mattresses CertiPUR-US® certified?
Yes, all Bunk Beds for Adults mattresses are CertifPUR-US® certified. This means our foam is made without formaldehyde, mercury, lead and other harmful chemicals or heavy metals. Our mattresses are low VOC, contributing to a clean and healthy sleeping space.
What is in your stains, glues and finishes?
All our finishes and glues are tested and comply with current US standards (incl. ASTM, EN71 and CPSIA standards). Our products also comply with European EN747, EN71 and Reach XVII Safety standards. Our products comply with current regulations for contents of heavy metals (incl. lead), toxins, formaldehyde and volatile organic compounds.
We require our suppliers to test their finishes with accredited 3rd party testing laboratories and furnish certification documents to prove this. In addition we conduct our own yearly testing of the same finishes with our own 3rd party accredited laboratories for double verification. We use water-based glues only.
Prefer to have a professional assemble your furniture? When you purchase from us you will receive a 15% off coupon for Angi assembly services, our gift to you!
If you need further assistance, please chat with us or email us at customercare@bunkbedsforadults.com.
